FAQ
DO I NEED AN APPOINTMENT?
Couch is now open for appointments or walk-ins all day. We highly recommend making an appointment if you would like to chat with us one-on-one. To adhere to current best Covid-19 suppression practices we request that all clients wear masks when visiting. Please reach out to us to get started!
DO I NEED TO COME IN WITH A PHOTO OF A SOFA I WANT MADE?
Nope. If you have an idea of what you want, that’s helpful, but we’ve got 20+ sofas in the showroom and a LOT more ideas in catalogs. If you need a lot of guidance, we can take care of you.
DO YOU SELL JUST COUCHES OR OTHER FURNITURE AS WELL?
We do sofas, chairs, sectionals, chaises, sofabeds and upholstered beds all in dimensions you choose to fit your space. If it is upholstered, we can probably make it.
WHERE IS THIS STUFF BUILT?
Los Angeles, California. It’s incredibly tempting sometimes to buy from China. At the Las Vegas furniture “market” where wholesalers show their wares to retailers, there are decent looking Chinese built sofas at INCREDIBLY low prices. I’m talking sofas for less money than you’ve spent on an important dinner for two. But I won’t do it. Not just because I think the quality is rarely there but because I really believe the middle class American consumer (who is my customer) is willing to pay a bit more for a sofa knowing someone was paid $15.50/hr in LA rather than $1.50/hr in Shanghai to build it. The upholstery industry is one of the very last where American labor is truly competitive. Though they are my competition, I tip my hat to Crate and Barrel and Pottery Barn for keeping manufacturing jobs in North Carolina and Tennessee. To Restoration Hardware who now builds in China - SHAME ON YOU!
DO YOU SHIP CROSS COUNTRY?
At this point in time, we can only deliver outside of the Seattle area on an extremely limited case-by-case basis. When we do not have a client in the store, our custom capacity is extremely limited. COUCH is geared towards local clientele and we do not necessarily have the infrastructure to send samples or provide the full range of options to out-of-state clients.
DO YOU SELL OFF THE FLOOR OR IS EVERYTHING CUSTOM?
On occasion we will be selling floor models, however a vast majority of the time we’ll be taking orders. If you’d like to see what’s ready to go right off the floor, check out our Clearance page.
WHAT IS THE LEAD TIME?
Currently due to Covid-19, we are running a bit longer on lead time than normal. Lead time on most sofas is currently usually approximately 2.5-3 months. Around the holiday season, lead times are often a week or two longer.
DO YOU HAVE FABRICS TO CHOOSE FROM?
We’ve got thousands of fabrics available in scores of colors. Anything we make can be made in any of the fabrics we carry. We might make a suggestion or two, but in the end we’re building the couch the customer wants—not one a design magazine thinks the customer wants. You are also welcome to use your own fabric as long as we are able to approve it's upholstery-grade durability.
HOW MUCH IS CUSTOMIZATION? IF A COUCH COMES 84'' LONG STANDARD WILL IT COST ME MORE TO HAVE IT MADE ONLY 81'' LONG SO IT FITS IN MY BASEMENT NOOK?
We only charge for labor and materials. Making something bigger won’t cost very much at all. For instance, if you like a couch but want one made that’s 10 inches longer and 4 inches deeper for a truly monster-sized couch, you’re still only looking at an increase of about $350. Try finding that kind of flexibility and value somewhere else.
CAN YOU RECOVER MY OLD COUCH?
At this point we have not worked out the logistics of reupholstery. That may change in the future but for now we recommend that be done locally.
CAN YOU BUILD OUTDOOR FURNITURE?
Yes, but outdoor furniture has very specific construction details that often add to the price of a sofa. We do NOT make our sofas outdoor-friendly unless otherwise asked, so a sofa with basic construction will not hold up against the outdoor elements.
Do you offer a designer discount?
Yes, but only in very specific circumstances. Please see the details here.